Order Cancellation

Changed your plans? Contact hello@cirevora.com as soon as possible with your order number and the checkout email address.

Before dispatch

Tell us which items you want to cancel. We will check whether the parcel can still be stopped. A cancellation request does not automatically mean a shipment has been intercepted. If we stop an eligible order, the amount paid for the cancelled items and any refundable delivery charge will be returned through the original payment method.

After dispatch

If an order has already left, the returns and withdrawal process remains available. You can notify us of withdrawal before the parcel arrives. Do not rely only on refusing delivery; send a clear notice so we can identify the order and explain what happens next.

Personalised items

Where an item is made to your specifications or clearly personalised, different statutory withdrawal rules may apply. Any exception must be explained before purchase. Contact us promptly to check whether production can be stopped. Your rights for faulty or misdescribed goods remain unchanged.

Payment and refunds

A payment authorisation may be released rather than refunded if it has not been captured. For a captured payment, refunds are issued to the original method unless another method is expressly agreed without cost. Your provider may take additional time to display the credit. No cancellation fee is imposed for exercising a statutory withdrawal right.

Fourteen-day returns

For ordinary eligible goods, notify us within 14 calendar days after receipt, then send them back within 14 days of notifying withdrawal. Change-of-mind return postage is yours; necessary faulty-item return postage is ours. The full Returns & Refunds policy explains the process.