Returns & Refunds

We want the details of your order to feel right. You can request a return or exchange within 14 calendar days after receiving your purchase.

Start a return or exchange

Email hello@cirevora.com with your order number, the item you want to return and whether you would prefer a refund or an exchange. For a change-of-mind return, you do not need to give a reason. A clear statement that you wish to return the item is sufficient; you do not need to use a special form.

The return destination is Richard Zhou, Room 302, Unit 1, Building 3, Dongtang Huayuan, Beimen Subdistrict, Xinzhou District, Shangrao, Jiangxi 334000, China. Recipient telephone: +86 173 7931 8787. Please email us before posting for packing and identification instructions. The sender address on the original parcel may not be the return address. A timely withdrawal notice does not depend on us approving it.

Check the item, then pack it carefully

You may inspect the item as you would in a shop to understand its nature, characteristics and function. Return all included parts and protect them for transit, using the original packaging where possible. Where permitted by law, a deduction may apply for a loss in value caused by handling beyond what is necessary for that inspection.

Return postage

For a change-of-mind return or exchange, you are responsible for the direct cost of sending the item back. Returns are international and the postage cost may be significant; returns are sent to the China address above. For a faulty, damaged or incorrect item, Cirevora pays the necessary return postage and provides instructions.

Damaged, faulty or incorrect items

Contact us with a description of the problem. Photos of the item and packaging are helpful where available, but do not replace your statutory rights. We will assess the issue and arrange the remedy required by applicable law, which may include replacement, repair or a refund. The 14-day change-of-mind period does not limit your rights concerning faulty or misdescribed goods.

Exchanges

Tell us the replacement design or option you would like. Exchanges depend on availability. We will explain any price difference and any additional delivery charge before you agree to the exchange. You may choose a refund for an eligible return instead.

Refunds

Refunds are returned to the original payment method unless another method is expressly agreed without additional cost to you. Your payment provider may take additional time to show the credit after it is issued. If you have not received a refund we have confirmed, email us with your order number.

EU and UK cancellation rights

Where the statutory distance-selling right applies, notify us within 14 days after receiving the goods, then send them back within 14 days after giving notice. We reimburse an eligible withdrawal within 14 days of that notice, including the standard outward delivery charge for a full-order withdrawal. We may wait until the goods or evidence of return are received, whichever comes first. Extra charges for an upgraded outward delivery service are not included.

Statutory exceptions may apply to goods made to your specifications or clearly personalised. We do not apply a blanket no-return rule to ready-designed stamps or sale items. Any personalisation terms must be clearly disclosed before purchase, and your rights concerning faulty goods remain unaffected.

Cancelling before dispatch

If you want to cancel an order before it leaves, email us promptly. We will check its preparation and dispatch status. If it has already shipped, the applicable returns process remains available.

This policy does not reduce any mandatory rights you have under applicable consumer law.

Address for the parcel label

中国江西省上饶市信州区北门街道东塘花苑三栋一单元302，334000
Recipient: Richard Zhou
Telephone: +86 173 7931 8787

Include your order number inside the parcel. Do not put payment card details in the package. Contact us before paying for a faulty-item return so we can arrange the appropriate prepaid or reimbursed method.